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Ellie Wu

CSM Practice
Director: Customer Success Strategy
Fremont, CA
Ellie Wu, Director of Customer Success Strategy – is a forward-thinking customer success aficionado who leverages her relationship skills and understanding of the customer journey to grow customer accounts and lead cross-functional teams to improve internal processes that deliver required customer outcomes. She brings 13+ years of experience in sales, account management, process improvements, and scaling operations to the CSM Practice.

With a first-hand understanding of the customer lifecycle, Ellie works with Customer Success Managers and teams who are motivated to ardently pursue higher standards for their clients and organization.