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Thursday, January 12 • 4:00pm - 4:45pm
From Cost Center to Revenue Driver: How Customer Success Can Unleash Their Customer Voice LIMITED

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Limited Capacity seats available

We live and work in a trust economy. Customers trust peers and colleagues much more than your marketing and sales messages. This trust dynamic empowers Customer Success professionals to redefine their role as revenue drivers.  In this session, we'll discuss the specific questions, fears and doubts customers encounter at each stage of their customer journey (yet often don't bring to your attention). We'll show how leading companies unleash the customer voice as customer success stories that win, engage and retain customers. Finally, we'll examine what truly motivates customers to share their success stories, and the resulting top 10 ways Customer Success professionals can get customers to contribute while avoiding PR restrictions and long approval cycles.

Speakers
avatar for Jeff Ernst

Jeff Ernst

CEO, SlapFive
Jeff Ernst is Co-founder and CEO of SlapFive, which has a SaaS engine and methodology to help B2B firms capture and unleash their customers' voice. Jeff's obsession with customer success began with his first job as a technical support specialst, and grew as he ran marketing and customer... Read More →


Thursday January 12, 2017 4:00pm - 4:45pm
Jr. Ballroom

Attendees (3)