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Thursday, January 12 • 4:00pm - 4:45pm
Customer Success Playbooks LIMITED

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Limited Capacity seats available

Having standardized and optimized procedures for CSM’s to follow for different types of customer interactions is the key to consistency and quality in Customer Success operations.  These procedures, typically called playbooks, can vary considerably depending on the customer type, stage and customer success strategy.

This session will cover the design of different playbooks based on engagement models and stages of the customer journey.  This highly interactive workshop will facilitate exchanging ideas with other like-minded customer success leaders and get you ready to accelerate the production of your team’s playbook library.

Download the workbook for the session here:  http://bit.ly/2ifHZM6

Speakers
avatar for Irit Eizips

Irit Eizips

Customer Success Management Consultant, CSM Practice
Irit Eizips brings deep expertise in the area of Customer Success. She serves as the CEO for CSM Practice, a global customer success management consulting firm. The firm specializes in working with executives to accelerate the creation and implementation of Customer Success strategies... Read More →
avatar for Ellie Wu

Ellie Wu

Director: Customer Success Strategy, CSM Practice
Ellie Wu, Director of Customer Success Strategy – is a forward-thinking customer success aficionado who leverages her relationship skills and understanding of the customer journey to grow customer accounts and lead cross-functional teams to improve internal processes that deliver... Read More →


Thursday January 12, 2017 4:00pm - 4:45pm
Oakland Convention Center Room #201

Attendees (10)