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Thursday, January 12 • 2:00pm - 2:45pm
Demandforce: The One-to-Many Imperative LIMITED

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Limited Capacity seats available

After making the case for several years on the need for an account management type function, we eventually rolled out a fully staffed Customer Success function.  With 23K customers. a one-to-many strategy was imperative.  We created a robust structure to service 23k customers with a team of about 40.   We've implemented several processes and tools over the last year or so, helping us drive churn down 20%+.

Speakers
avatar for Andre Pimentel

Andre Pimentel

VP: Customer Success & Technical Support, Demandforce
André Pimentel began his career as a business applications developer helping companies scale their back-office solutions and business processes to streamline workflows and maximize resource productivity. He's leveraged this skillset in his transition to Customer Success, using technology... Read More →



Thursday January 12, 2017 2:00pm - 2:45pm
Oakland Convention Center Room #201

Attendees (1)