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Thursday, January 12 • 2:00pm - 2:45pm
How Customer Success and Sales Play Ball LIMITED

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Limited Capacity seats available

Sales leaders are getting on board with Customer Success to a greater extent than ever before. The two roles are being seen increasingly as high-value strategic partners in streamlining the hand-off, facilitating upsell and cross-sell, and increasing lifetime revenues. In this evolving landscape, how should the Customer Success team build the credibility with Sales to where inappropriate prospective deals can be stopped before they become a retention problem? How can Sales and Success collaborate to create individual Success Plan for every customer and start them as a part of the selling process? In this session, you'll receive some cutting-edge tactics for sharing data and collaborating between Sales and Success.

avatar for Ashvin Vaidyanathan

Ashvin Vaidyanathan

Sr. Director: Strategic Accounts, Gainsight
Ashvin Vaidyanathan is a Sr. Director at Gainsight managing Customer Success, Professional Services and Advisory Services for Gainsight's Strategic Accounts. Before Gainsight, Ashvin worked at McKinsey & Co leading several engagements with Fortune 500 companies on Customer Experience... Read More →

Thursday January 12, 2017 2:00pm - 2:45pm PST
Oakland Convention Center Room #205