Customer SuccessCon West 2017

Sales leaders are getting on board with Customer Success to a greater extent than ever before. The two roles are being seen increasingly as high-value strategic partners in streamlining the hand-off, facilitating upsell and cross-sell, and increasing lifetime revenues. In this evolving landscape, how should the Customer Success team build the credibility with Sales to where inappropriate prospective deals can be stopped before they become a retention problem? How can Sales and Success collaborate to create individual Success Plan for every customer and start them as a part of the selling process? In this session, you'll receive some cutting-edge tactics for sharing data and collaborating between Sales and Success.